Privacy Policy
Last updated: 20/10/2026
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us or engage with our business.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
HEC Precision is an engineering company providing precision engineering.
For the purposes of UK data protection legislation, HEC Precision is the data controller for the personal information covered by this Privacy Policy.
Company: HEC Precision
Registered address: Cranleigh Gardens Industrial Estate, Cranleigh Gardens, Southall, UB1 2BZ UK
Telephone: +44 (0)20 85745958
Email: enquiries@hec-precision.co.uk
2. Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name and job title
- Company or organisation name
- Email address and telephone number
- Postal or business address
- Information provided through website contact or enquiry forms
- Details relating to enquiries, quotations, orders or projects
- Technical or project information supplied to us
- Correspondence and communications with our team
- Information relating to our customers, suppliers and business partners
- Technical information about your use of our website, such as IP address, browser type, device information and website activity
- Cookie and analytics information, where applicable
We aim to collect only the information reasonably required to provide our services and operate our business.
3. Technical & Project Information
As part of our engineering services, customers or prospective customers may provide us with technical drawings, CAD files, specifications, designs, component information and other project-related documentation.
We recognise that this information may be commercially sensitive. Such information will only be accessed and used where reasonably necessary to assess, quote for, manufacture, deliver or support the relevant project or service.
Appropriate measures are taken to protect technical and project information against unauthorised access, disclosure, loss or misuse.
Where separate confidentiality agreements or non-disclosure agreements are in place, information will also be handled in accordance with those agreements.
4. How We Use Your Information
We may use personal information to:
- Respond to enquiries and requests
- Prepare and provide quotations
- Process and manage orders
- Deliver our products and services
- Manage customer and supplier relationships
- Communicate about projects, orders and services
- Provide technical or customer support
- Maintain appropriate business, financial and project records
- Manage our website and improve its performance
- Maintain the security of our website and IT systems
- Meet legal, regulatory and contractual requirements
- Send relevant business communications or marketing where we have an appropriate lawful basis to do so
We will not use personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.
5. Our Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process information because:
- It is necessary to perform a contract or take steps before entering into a contract
- It is necessary for our legitimate business interests, provided those interests do not override your rights and interests
- We need to comply with a legal obligation
- You have provided your consent
Where processing is based on consent, you may withdraw that consent at any time.
6. Sharing Your Information
We do not sell your personal information.
Where reasonably necessary, we may share information with trusted third parties, including:
- Suppliers and subcontractors
- IT, website and hosting providers
- Professional advisers such as accountants, auditors or legal advisers
- Delivery, logistics or fulfilment providers
- Payment and financial service providers
- Regulatory authorities or other organisations where disclosure is required by law
Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.
7. International Data Transfers
Some of the service providers or technology platforms we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place in accordance with UK data protection legislation.
8. How We Protect Your Information
We use appropriate technical and organisational measures designed to protect personal information from accidental loss, unauthorised access, alteration, disclosure or misuse.
Access to personal and commercially sensitive information is restricted where appropriate to employees, contractors and service providers who require access for legitimate business purposes.
While we take reasonable precautions to protect information, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may vary depending on the nature of the information, our relationship with you and any applicable legal, accounting, regulatory, contractual or warranty requirements.
When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
While we take reasonable precautions to protect information, no internet-based system or method of electronic storage can be guaranteed to be completely secure.
10. Cookies & Website Analytics
Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve the user experience.
Some cookies may be essential for the operation of the website, while others may be used for analytics, preferences or marketing purposes.
Where required by law, non-essential cookies will only be used with your consent.
Further information about the cookies used on this website can be found in our Cookie Policy.
11. Marketing Communications
Where permitted, we may use your contact details to provide information about products, services or developments that we believe may be relevant to you or your organisation.
Where consent is required for marketing communications, we will obtain it before sending them.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us directly.
12. Your Rights
Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information. These may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request that we restrict the processing of your information
- Object to certain types of processing
- Request the transfer of your information where applicable
- Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact us using the details provided in this Privacy Policy.
13. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy information provided by those organisations before submitting personal information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal requirements.
The latest version will be published on this website and the date at the top of this page will be updated accordingly.
15. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information or would like to exercise your data protection rights, please contact:
Company: HEC Precision
Registered address: Cranleigh Gardens Industrial Estate, Cranleigh Gardens, Southall, UB1 2BZ UK
Telephone: +44 (0)20 85745958
Email: enquiries@hec-precision.co.uk
If you have concerns about how we have handled your personal information, you also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.