19. Communication and Notices.
All communication including notices shall be in writing and addressed to the HEC PRECISION authorised person that placed the Order (name found at the foot of the Order) or the Hec Quality Representative.
NOTE – All verbal communications between any HEC PRECISION personnel and the Supplier are not to be misconstrued as either being an Order or being an authorisation to make a change to any part of an Order. Prior written consent from a HEC authorised person shall be obtained before any change to an Order can be applied.
The Supplier shall communicate the following to HEC PRECISION;
a) Notify the Organisation of a nonconforming product within 24 hours.
b) Obtain Organisational approval for nonconforming product disposition.
c) Notify the organisation of change in product and/or process, change of suppliers, changes of manufacturing facility location and, where required, obtain organisation approval, and flow down to the supply chain the applicable requirements including customer requirements.
The Supplier shall communicate the following to all 3rd party Order related suppliers;
a) All flow down procedures including Customer requirements.
b) Record retention requirements.
c) Rights of access requirements by the Organisation, their customer and regulatory authorities to all applicable areas relating to the Order and access to all relating records.
Additional Quality Requirements
a) The Supplier shall take measures to prevent the use of counterfeit material and must be able to demonstrate this procedure upon request. In particular, a validation process of tests reports accuracy for raw materials must be applied.
b) It is the responsibility of the Supplier to recognise their contribution to product or service conformity and to communicate this to all appropriate personnel.
c) It is the responsibility of the Supplier to recognise their contribution to product safety and for all appropriate personnel to be familiar with the requirements of the Hec Precision Product Safety Policy (available upon request).
d) The Supplier must be compliant to the requirements of the HEC Precision Ltd Ethics Policy which is available upon request and viewable on the HEC Precision Website.